Intelligent User Management (IUM)

Product Overview

Intelligent User Manager (IUM) is an Atlassian approved plug-in that can reduce your Atlassian spend up to 30%, without affecting user experience. It’s used by Enterprise customers in Banking, Insurance, Aerospace and Defence, with 50k+ users. It can be easily configured and managed by the straightforward admin panel.

Currently, you license each Atlassian user with a dedicated software license, however our analysis shows that only 20% of your Atlassian users are active concurrently. This means that around 80% of your Atlassian licenses remain unused at any given moment.

IUM’s capabilities enable you to implement a concurrent licensing model, maintaining a seamless user experience. For example, a company with a 10k user tier license; by implementing IUM, could downscale/downgrade to a 3k user license, significantly cutting their annual Atlassian costs by paying only for the licenses actively in use.

Technical Overview 

IUM is listed and can be downloaded/installed via the Atlassian marketplace. Once installed, any data is contained within the Atlassian instance. IUM is also part of the Atlassian/Bug Crowd Bug Bounty Scheme which continuously monitors the plug-in and identifies any security vulnerabilities. 

We use local groups to manage users with or without a software license.

• Group A = software license allocated (active)
• Group B = no software license allocated (idle)
  
  

IUM also has the ability to run a hybrid-license model. We can assign a fixed license to admins, vips with the remainder of users being managed by IUM.

We manage the process of allocating / reclaiming the software licenses between users, moving users between the groups as/when required, with full automation.

We leverage Atlassian's built-in inactivity timer, measured in minutes, to identify idle users whose license can be reclaimed. Once a user ceases interaction with the software, the timer begins to track their inactivity, and only resets when they resume activity by navigating within the application.

Whenever a user requires a license, IUM identifies the user with the highest inactivity counter (Idle the longest) and reclaims/allocates the software license between them. This is an automated process that is repeated as/when required and is not seen/felt by the user. Users without a software license allocated still receive all email notifications, can be assigned tickets, can be mentioned.